Returns & Exchanges
At Vellum, we understand that finding the perfect fit is essential to your style. If you are not completely satisfied with your purchase, we offer a seamless 30-day return policy for all unworn garments in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached and include the printed return authorization slip inside the box.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing